— IT services · Grand Est
Managed IT & business IT services
Your IT should support your business, not hold it back. We take over your fleet, stabilise what needs stabilising, and let you focus on your core work.
— Partenariats & certifications
Our active vendor partnerships .
— Managed IT in numbers
Three figures that show our scale.
5,000
Devices under active BISPRO MCO: workstations, servers, mobiles, peripherals — all tracked and monitored.
215
Active managed clients across Grand Est: SMBs, mid-market, industrials, public sector, non-profits.
5,000
Interventions per year, helpdesk included. Tracked tickets, contractual SLA, monthly reporting.
01 · SCOPE
What our managed services cover
Seven technical pillars operated in-house, measurable and contractually defined.
Helpdesk L1 / L2 / L3
Shared or dedicated, traced ticketing, contractual SLA.
Asset management
Workstations, mobiles, printers, peripherals — inventory kept current.
Directory & MDM
Active Directory, Entra ID, GPO, Intune or equivalent.
Business email
Microsoft 365, Google Workspace, or hosted alternative.
Endpoint & server backup
3-2-1 and 3-2-1-1-0 strategy (immutable copy + integrity check). RPO matched to criticality, documented restore tests.
Patch management
Windows, macOS, Linux. Cadence matched to criticality.
Hardware & software procurement
Transparent reselling, margins disclosed, no hidden mark-up.
Video conferencing rooms
One-off fit-out of meeting / video rooms: Logitech, Poly, Yealink, Neat bars, screens, ceiling mics, cabling, Microsoft Teams Rooms (MTR) or Zoom Rooms, M365 calendar integration.
02 · AUDIENCES
Company sizes we serve
Four offers tuned to volume and criticality, from small-business package to multi-site contract.
Small business — 5 to 20 seats
Simple package, unlimited tickets, monthly on-site visit.
Mid-market — 20 to 200 seats
Contractual SLAs, dedicated lead engineer, monthly reporting.
Enterprise / multi-site
Dedicated architecture, hybrid managed services, ITIL governance.
Public sector
Public procurement, RGS compliance, ANSSI guideline alignment.
03 · METHOD
BISPRO methodology
A structured five-step method, from first audit to continuous operations. No contractual surprises.
Initial audit at €0
On-site or 30-min video call. Asset mapping, external exposure, software inventory, baseline security, backups. Audit report delivered in 5 business days with priced, prioritised recommendations. No commitment to continue.
Contract scoping
Defining scope: number of seats, sites, critical applications, maintenance windows, target SLA. Quote is firm, scope is annexed to the contract — no fine print.
Take-over phase
Full inventory, recovery of existing documentation, access creation, CMDB initialised. 30–60 day stabilisation period during which we absorb internal IT knowledge.
Go-live
Helpdesk operational, monitoring active, 3-2-1-1-0 backup running, patch management scheduled. Support number and email shared with the whole client team.
Continuous steering
Structured monthly reporting (incidents, capacity, recommendations), quarterly steering committee. Retrospective and forward-looking capacity planning.
Annual diagnostic
Full annual audit included in the contract: cyber posture, technical debt, fleet obsolescence, regulatory compliance (NIS2, GDPR), priced recommendations for the next year's budget. You keep long-term visibility.
04 · TECHNOLOGIES
Technologies we master
Stack operated daily by our teams, certified by vendors and OEMs.
Identity — Active Directory & Entra ID
Active Directory hybridised with Entra ID (formerly Azure AD), strict tier 0/1/2 to limit lateral movement, LAPS for local admin passwords, gMSA for service accounts. Multi-factor authentication mandatory on privileged accounts.
Endpoints — Windows, macOS, Linux
Intune MDM or equivalent for central management, GPO hardening following ANSSI guidance, EDR on 100% of the fleet, mandatory BitLocker / FileVault disk encryption, USB control and application whitelisting on critical endpoints.
Email — Microsoft 365, Google Workspace
M365 Business Standard or Premium depending on needs, DLP enabled, enhanced anti-phishing, legal archiving, mandatory SPF / DKIM / DMARC configuration, attachment sandboxing, quarterly phishing simulations.
3-2-1-1-0 backup
3 copies of the data, 2 different media, 1 off-site (cloud or remote site), 1 offline immutable copy, 0 errors after automated integrity check. Documented quarterly restore tests. RPO matched to criticality, contractual RTO.
Patch management
Standard monthly cycle, weekly for exposed systems, immediate for critical CVEs (CVSS ≥ 9.0). Phased by application criticality, contractual maintenance window, tested rollback for major patches.
Hardware & software procurement
Dell, HP, Lenovo, ASUS, Microsoft AEP, Synology Silver, VMware partner. Transparent margin, partner conditions passed on, delivery + deployment + recycling of decommissioned gear.
05 · FAQ
Frequently asked questions
Going further
Audit my IT.
30 minutes by video call. No commitment. You leave with a clear picture.
Financing up to 63 months available* — *subject to approval