— IT services · Grand Est
Managed IT & business IT services
Your IT should support your business, not hold it back. We take over your fleet, stabilise what needs stabilising, and let you focus on your core work.
— Partenariats & certifications
Our active vendor partnerships .
— Managed IT in numbers
Three figures that show our scale.
5,000
Devices under active BISPRO MCO: workstations, servers, mobiles, peripherals — all tracked and monitored.
BISPRO data, July 2026
215
Active managed clients across Grand Est: SMBs, mid-market, industrials, public sector, non-profits.
BISPRO data, July 2026
5,000
Interventions per year, helpdesk included. Tracked tickets, contractual SLA, monthly reporting.
BISPRO data, July 2026
01 · SCOPE
What our managed services cover
Seven technical pillars operated in-house, measurable and contractually defined.
Helpdesk L1 / L2 / L3
Shared or dedicated, traced ticketing, contractual SLA.
Asset management
Workstations, mobiles, printers, peripherals — inventory kept current.
Directory & MDM
Active Directory, Entra ID, GPO, Intune or equivalent.
Business email
Microsoft 365, Google Workspace, or hosted alternative.
Endpoint & server backup
3-2-1 and 3-2-1-1-0 strategy (immutable copy + integrity check). RPO matched to criticality, documented restore tests.
Patch management
Windows, macOS, Linux. Cadence matched to criticality.
Hardware & software procurement
Transparent reselling, margins disclosed, no hidden mark-up.
Video conferencing rooms
One-off fit-out of meeting / video rooms: Logitech, Poly, Yealink, Neat bars, screens, ceiling mics, cabling, Microsoft Teams Rooms (MTR) or Zoom Rooms, M365 calendar integration.
02 · AUDIENCES
Company sizes we serve
Four offers tuned to volume and criticality, from small-business package to multi-site contract.
Small business — 5 to 20 seats
Simple package, unlimited tickets, monthly on-site visit.
Mid-market — 20 to 200 seats
Contractual SLAs, dedicated lead engineer, monthly reporting.
Enterprise / multi-site
Dedicated architecture, hybrid managed services, ITIL governance.
Public sector
Public procurement, RGS compliance, ANSSI guideline alignment.
03 · METHOD
BISPRO methodology
A structured five-step method, from first audit to continuous operations. No contractual surprises.
Initial audit at €0
On-site or 30-min video call. Asset mapping, external exposure, software inventory, baseline security, backups. Audit report delivered in 5 business days with priced, prioritised recommendations. No commitment to continue.
Contract scoping
Defining scope: number of seats, sites, critical applications, maintenance windows, target SLA. Quote is firm, scope is annexed to the contract — no fine print.
Take-over phase
Full inventory, recovery of existing documentation, access creation, CMDB initialised. 30–60 day stabilisation period during which we absorb internal IT knowledge.
Go-live
Helpdesk operational, monitoring active, 3-2-1-1-0 backup running, patch management scheduled. Support number and email shared with the whole client team.
Continuous steering
Structured monthly reporting (incidents, capacity, recommendations), quarterly steering committee. Retrospective and forward-looking capacity planning.
Annual diagnostic
Full annual audit included in the contract: cyber posture, technical debt, fleet obsolescence, regulatory compliance (NIS2, GDPR), priced recommendations for the next year's budget. You keep long-term visibility.
04 · TECHNOLOGIES
Technologies we master
Stack operated daily by our teams, certified by vendors and OEMs.
Identity — Active Directory & Entra ID
Active Directory hybridised with Entra ID (formerly Azure AD), strict tier 0/1/2 to limit lateral movement, LAPS for local admin passwords, gMSA for service accounts. Multi-factor authentication mandatory on privileged accounts.
Endpoints — Windows, macOS, Linux
Intune MDM or equivalent for central management, GPO hardening following ANSSI guidance, EDR on 100% of the fleet, mandatory BitLocker / FileVault disk encryption, USB control and application whitelisting on critical endpoints.
Email — Microsoft 365, Google Workspace
M365 Business Standard or Premium depending on needs, DLP enabled, enhanced anti-phishing, legal archiving, mandatory SPF / DKIM / DMARC configuration, attachment sandboxing, quarterly phishing simulations.
3-2-1-1-0 backup
3 copies of the data, 2 different media, 1 off-site (cloud or remote site), 1 offline immutable copy, 0 errors after automated integrity check. Documented quarterly restore tests. RPO matched to criticality, contractual RTO.
Patch management
Standard monthly cycle, weekly for exposed systems, immediate for critical CVEs (CVSS ≥ 9.0). Phased by application criticality, contractual maintenance window, tested rollback for major patches.
Hardware & software procurement
Dell, HP, Lenovo, ASUS, Microsoft AEP, Synology Silver, VMware partner. Transparent margin, partner conditions passed on, delivery + deployment + recycling of decommissioned gear.
05 · FAQ
Frequently asked questions
Going further
— Official sources
The regulatory obligations and technical recommendations cited on this page come from the competent French and European public bodies. The links below point to the original texts and publications, freely accessible.
Audit my IT.
30 minutes by video call. No commitment. You leave with a clear picture.
Financing up to 63 months available* — *subject to approval